Refund policy

Last updated: 14 September 2026

This policy is a working draft and will be reviewed by legal counsel before it is finalised.

1. Our approach

We are grateful for every gift, and we want giving to Roshni Homes Trust to be simple and safe. Donations are generally non-refundable once they have been used for our charitable work, but we will always put right a genuine mistake.

2. Mistaken or duplicate donations

If you donated the wrong amount, were charged twice or made a donation in error, contact us within 14 days of the payment. Once we have confirmed the error, we will refund the mistaken amount to the original payment method. Please include:

• Your full name and email address
• The date and amount of the donation
• The transaction reference or receipt number
• A short description of the error

Requests made after 14 days will be reviewed case by case, but a refund cannot be guaranteed.

3. Zakat

Zakat is handled according to Sharia guidance. Where Zakat was given by mistake, for example twice or in the wrong amount, and has not yet been distributed, we will refund it or, at your request, record it as Sadaqah instead. Once Zakat has been distributed to eligible recipients it cannot be returned.

4. Recurring donations and sponsorships

You can cancel a monthly donation or sponsorship at any time from your donor or sponsor account, or by contacting us. Cancellation stops all future charges. Payments already made before cancellation are not refunded, unless they were taken in error after you asked us to cancel.

A one-time sponsorship for 3, 6 or 12 months is paid in advance and is treated like any other donation, so section 2 applies if it was made by mistake.

5. Card payments and processing time

Approved refunds are processed through our payment gateway to the card used for the donation. Depending on your bank, the refund may take up to 14 working days to appear on your statement. Card details are handled by the payment gateway and are never stored by Roshni Homes Trust.

6. Donations through other platforms

Gifts made through LaunchGood, GlobalGiving or other third-party platforms are subject to that platform’s refund policy. Please contact the platform first, and let us know so we can help.

7. Bank transfers, wire transfers and direct deposits

For mistaken bank transfers in Pakistan, or wire transfers and direct deposits to our US account, contact us within 14 days with proof of payment. Refunds are returned to the sending account. Any bank charges for the return transfer may be deducted.

8. Tax receipts

If a donation is refunded, any receipt issued for it is cancelled and should not be used for tax purposes. We will send an updated receipt where needed.

9. Contact us

To request a refund or cancel a recurring donation, email info@roshnihomes.org or call 111 747 464.