Privacy Policy for Donors and Visitors

Last updated: 14 September 2026

This policy is a working draft and will be reviewed by legal counsel before it is finalised.

1. Who we are

Roshni Homes Trust ("Roshni Homes", "we", "us") is a registered non-profit organisation based at Roshni Park, G.T. Road, Gujranwala, Punjab, Pakistan. We also operate in the United States as a US 501(c)(3) charity, with an office at 101 W 22nd St, Suite 108, Lombard, IL 60148, USA. We are responsible for the personal information described in this policy.

2. Information we collect

We collect only the information we need to run our programmes, process your gifts and keep in touch with you.

Contact details you give us through our contact, volunteer, ambassador, corporate, visit, event and newsletter forms, such as your name, email address, phone or WhatsApp number, city and country.
Donation records, including the amount, date, frequency, chosen cause, receipts and whether a gift is Zakat or Sadaqah.
Account information if you create a donor or sponsor account, such as your login details and preferences.
Sponsorship information, such as the number of children you sponsor, your plan and the progress updates we send you.
Technical information collected automatically when you use our website, such as your browser type, device, pages visited and approximate location, through cookies and analytics tools.

3. Card payments

Card donations are processed by our payment gateway provider, United Bank Limited (UBL), using its Etisalat powered payment platform. Your full card number and security code are entered on the gateway’s secure pages and are never stored by Roshni Homes Trust. We receive only a confirmation of the payment, such as the amount, date, a transaction reference and the last digits of the card, so we can issue receipts and manage recurring donations.

4. How we use your information

To process donations and sponsorships and send receipts
To manage recurring donations, including changes and cancellations
To provide your donor or sponsor account, including your donation history and, for sponsors, updates on the progress of the children you sponsor
To respond to your enquiries and applications
To arrange campus visits, volunteering and events
To send newsletters and updates where you have agreed to receive them
To meet our legal, tax, audit and regulatory obligations in Pakistan and the United States
To understand how our website is used and improve it

5. Legal basis and consent

We process your information to fulfil your donation or request, to meet legal obligations, for our legitimate interests in running a charity well, and with your consent where it is required, for example for our newsletter. You can withdraw your consent at any time.

6. Cookies and analytics

We use essential cookies to keep the website and your account working securely. With your permission, we also use analytics cookies to understand how visitors use our website. Analytics data is aggregated and is not used to identify you personally. You can decline analytics cookies or delete cookies through your browser settings at any time.

7. Children’s information

We hold information about the children in our care to look after them. It is never published on this website. Only sponsors and monthly donors can see limited, curated updates, and full names, locations and other identifying details are kept strictly confidential. Please read our Child Safeguarding Policy for more detail. This website is not intended for use by children under 13, and we do not knowingly collect their personal information online.

8. Sharing your information

We never sell or rent your personal information. We share it only with:

Our payment gateway and banking partners, to process donations
Trusted service providers who host our website, send emails or provide analytics, under agreements that protect your data
Our auditors, regulators and tax authorities, where the law requires it

Sponsor identities are never shared with the children we care for.

9. International transfers

Because we operate in Pakistan and the United States, your information may be stored or processed in either country. We take reasonable steps to protect it wherever it is held.

10. How long we keep your information

We keep donation and financial records for as long as tax, audit and charity regulations require. Other information is kept only as long as needed for the purpose it was collected, after which it is deleted or anonymised.

11. Keeping your information safe

We use secure connections, access controls and reputable service providers to protect your information. No system is completely secure, so please keep your account password private and let us know straight away if you suspect unauthorised access.

12. Your rights

You may ask to see the personal information we hold about you, correct it, delete it where we are not legally required to keep it, or stop receiving marketing messages. Every newsletter includes an unsubscribe link.

13. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

14. Contact us

For questions about this policy or your personal information, email info@roshnihomes.org or call 111 747 464.

Privacy policy